dolts in the industry and its evil cycle
in the creative industry, how often do you (if you’re ever part of it) encounter clients who tend to “be in control” instead of your designers? another rant? think again.
let’s take for example, symbols. there’s a reason for symbols to exist. IT represent. the very core function that probably supercedes textual form of information across all continents in the world.
i have in example of such client while we were given a task to work on some video player for web. given a tight deadline and multiple videos to boot, i’ve taken the easy way out of using adobe’s very own flv player component to link the videos together for the sake of having something to play on the website. guess what’s the feedback from the client’s customers? “the buttons aren’t intuitive enough. idiots won’t know what to do with the buttons.” kindly see the picture on the right to get what i mean.
would you, without any help of textual information able to interpret the meaning of the button with speakers and some waveforms? what about the button with two standing rectangles on the left?
yeap, simple stuffs like this could not be interpreted by some people. and i really wonder, how would they navigate through youtube videos. ’nuff about idiot users. what about agencies who simply listen to their clients? yea, customers are always right, but then again, it’s precisely that they need help with their online marketing which made them look for agencies to solve it for them.
you see, clients seek help in the same way patients seek consultation from doctors.
however increasingly, i’m seeing a trend whereby “patients” are instructing doctors on what to do. even though it doesn’t make sense, senior doctors are telling junior doctors to follow what patient requested. confusing, eh?
